mem4d Casino & Sportsbook Data Care

This page describes what we collect when you use mem4d and how we keep that data protected. We at mem4d take your privacy seriously. When you open an account, deposit funds, or place a bet on Liga 1 or Champions League markets, we collect information needed to verify your identity, process your payment through DANA, e-wallet, or mobile banking, and keep your account secure.

Our commitment is straightforward: we collect only what we need, we do not sell your data to advertisers, and we follow Indonesia's data-protection standards. This policy explains what happens to your information from the moment you sign up through your withdrawal requests.

What we collect and why

We collect your email address, phone number, and full name when you register. We ask for your date of birth and national ID number to verify your identity before your first deposit—this is a legal requirement in Indonesia and helps us prevent fraud. We also collect your residential address so we can confirm you are in a jurisdiction where our services are available.

When you deposit money, we record the payment method you choose—whether DANA, e-wallet, mobile banking, or a local payment virtual account—and the amount. We keep a log of every transaction: deposits, withdrawals, bets placed on football markets, live-dealer table sessions, and slot-game plays. We store your IP address and device information (browser type, operating system) to detect unusual login activity and protect your account from unauthorized access.

If you contact our support team during Idul Fitri or any other time, we keep a record of your message and our reply. If you enable two-factor authentication, we store the phone number or email address you use for that second verification step.

How we use your data

We use your identity information to comply with anti-money-laundering rules and to confirm you are of legal age to use our platform. Your payment history helps us detect patterns that might indicate fraud or problem gambling. We analyze your betting behaviour to improve our odds offerings on Piala AFF and other tournaments, but we do not use this data to target you with marketing emails unless you opt in.

Your device and IP logs help us spot if someone tries to log into your account from an unusual location. If we detect a login from Medan when your last session was in Jakarta, we may ask you to verify your identity again. We also use aggregated, anonymized data—never linked to your name—to understand which sports markets are most popular and which payment methods users prefer.

Third parties and data processors

We work with payment processors to handle online payment, e-wallet, mobile banking, and local payment transactions. These processors see your name, phone number, and transaction amount, but they do not see your betting history. We also use a cloud-hosting provider to store our servers; your data may sit on servers outside Indonesia, but it is encrypted in transit and at rest.

We do not share your data with marketing companies, data brokers, or social-media platforms. If we are required by law to disclose your information to a government agency or court, we will do so only with a valid legal order. We will not sell your email address or phone number to third parties under any circumstance.

Your rights and how to exercise them

You have the right to request a copy of all data we hold about you. You can ask us to correct any inaccurate information—for example, if your address is wrong in our system. You can request that we delete your account and associated data, though we may retain transaction records for seven years to comply with financial regulations.

To exercise these rights, contact our support team through the mem4d platform. We will respond within 14 days. If you believe we have mishandled your data, you can file a complaint with Indonesia's data-protection authority.

Cookies and tracking

We use cookies to keep you logged in and to remember your language preference. These are essential cookies—without them, you would have to re-enter your password every time you refresh the page. We do not use cookies to track your behaviour across other websites. If you disable cookies in your browser, you will not be able to use mem4d.

Policy updates and contact

We may update this policy if our practices change or if new regulations require it. We will notify you by email if we make material changes. Your continued use of mem4d after an update means you accept the new terms.

If you have questions about how we handle your data, or if you want to request your information, email our support team or use the contact form in your account settings. We are here to help you understand what we collect and why.